Privacy Policy | ErgoOffice Furnishings Ltd

## 1. Introduction This Privacy Policy explains how ErgoOffice Furnishings Ltd ("ErgoOffice", "we", "us", "our"), a company registered in England and Wales (Company Number 17355570), collects, uses, stores, and protects personal information you provide when using this website or submitting an office furniture enquiry. This website is operated by ErgoOffice Furnishings Ltd, registered at 207, Outwell Road, Emneth, Wisbech, PE14 8BG, United Kingdom. ## 2. Information We Collect We may collect the following personal information when you use our website or submit an enquiry form: **Contact details:** - Full name - Company name or organisation name - Email address - Telephone number (if voluntarily provided) **Business and workspace information (voluntarily submitted):** - Business type and sector - Workspace type and room description - Number of workstations or spaces **Furniture requirement information (voluntarily submitted):** - Furniture categories required - Quantity required - Room dimensions (if known) - Preferred finish, colour, or material - Comfort or ergonomic requirements noted by the submitter - Assembly or installation discussion requirements **Delivery and access information (voluntarily submitted):** - Delivery location, town, or postcode - Access notes and building details - Required timeline **Website usage data:** - Cookies and analytics data (see our Cookie Policy) - Browser type and device information (analytics only, where consented) ## 3. How We Use Your Information We use the personal information you provide to: - Review and respond to your office furniture wholesale enquiry - Discuss furniture categories, specifications, quantities, dimensions, finishes, comfort requirements, delivery, and commercial terms - Contact you by email in relation to your enquiry (and by telephone if a phone number has been provided) - Maintain records of enquiries and communications - Improve our website and services based on usage patterns (analytics only, where consented) We do not use your personal information for unsolicited marketing without your explicit consent. ## 4. Legal Basis for Processing We process your personal information on the following legal bases: - **Contract / Pre-contractual steps:** Processing necessary to respond to your enquiry and take steps to potentially supply furniture based on your requirements - **Legitimate interests:** Maintaining records of business enquiries and communications relating to commercial furniture supply - **Consent:** For optional analytics cookies or marketing communications (where separately agreed) ## 5. How We Share Your Information We do not sell your personal information to third parties. We may share relevant enquiry information with third-party furniture suppliers, delivery services, or assembly providers only to the extent necessary to progress your specific enquiry, and only where this has been agreed or is expected as part of the enquiry review process. We may also share information where required by law or regulatory obligation. ## 6. Data Retention We retain personal information for as long as necessary to: - Complete and follow up on the furniture enquiry you submitted - Maintain records of commercial communications as required by applicable law - Comply with legal and regulatory obligations We will not retain your personal information longer than reasonably necessary for these purposes. ## 7. Your Rights Under UK data protection law (UK GDPR), you have the following rights: - **Right of access:** Request a copy of the personal information we hold about you - **Right to rectification:** Request correction of inaccurate or incomplete information - **Right to erasure:** Request deletion of your personal information in certain circumstances - **Right to restriction:** Request that we limit how we use your information - **Right to data portability:** Request a copy of your information in a portable format - **Right to object:** Object to processing based on legitimate interests To exercise any of these rights, please contact us at: [[email protected]](mailto:[email protected]) You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk) if you believe your data has been mishandled. ## 8. Cookies We use cookies on this website. See our [Cookie Policy](/cookies/) for full details, including how to manage your cookie preferences. Analytics cookies are only loaded if you have given your consent through our cookie consent banner. ## 9. Security We take reasonable steps to protect the personal information you submit from unauthorised access, loss, or misuse. However, no internet transmission is entirely secure and we cannot guarantee absolute security. ## 10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies. ## 11. Changes to This Policy We may update this Privacy Policy from time to time. The current version will always be available on this page. Please check back periodically. ## 12. Contact For any privacy-related questions or to exercise your rights, please contact us at: **ErgoOffice Furnishings Ltd** 207, Outwell Road, Emneth, Wisbech, PE14 8BG, United Kingdom Company Number: 17355570 Email: [[email protected]](mailto:[email protected])